Why Amazon's new Alexa conversation feature is so hard to pull off

Even with years of practice, it can be tricky for humans to understand the back-and-forth and nuances of conversations — we interrupt each other, misunderstand things, and sometimes have to repeat ourselves to get a message across. Now imagine how difficult it may be for artificial intelligence, which at its best is far less capable than any of us, to figure all that out and weigh in at the right time, too.

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